Petals Flowers and Events may, depending on the circumstances, refund the price of the product or provide other solutions such as resending the product or resending a different gift of the same value as the one previously purchased.
As we are working with fresh flowers, it will be to our complete discretion what alternative will be suitable and applicable.
When a refund, replacement or other solution is granted we aim to have this resolved within 1 working day.
If you require any further clarification or have any question please feel free to contact us at: petalsfe@gmail.com